Terms and Conditions - Thai Traditional Wear

Effective Date: 03/04/26
Last Updated: 10/09/25

Introduction

Welcome to Thai Traditional Wear. These Terms and Conditions (“Terms”) govern your use of our website at thaitraditionalwear.com and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms. If you don’t agree with any part of these Terms, please don’t use our website or services.

Thai Traditional Wear operates from Northern Thailand and ships authentic Thai traditional clothing worldwide.

General Terms

Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you’re at least 18 years of age and have the legal capacity to enter into a binding contract.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we’ll update the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

Significant changes will be communicated through a notice on our website or via email to registered customers.

Account Registration

You may create an account to make ordering easier and track your purchase history. When you create an account:

You’re responsible for maintaining the confidentiality of your password
You’re responsible for all activities that occur under your account
You agree to provide accurate, current, and complete information
You agree to update your information to keep it accurate
You must notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms, are used fraudulently, or for any other reason at our discretion.

Products & Pricing

Product Descriptions

We make every effort to display our products as accurately as possible, including descriptions, colors, measurements, and images. However:

Product images may be stock photos or our own photography
Colors may appear slightly different on different screens and devices
Actual products may have minor variations from photos due to the handcrafted nature of some items
Traditional Thai garments may have slight variations in fabric patterns, especially hand-woven textiles
All measurements and sizing information are approximate

We cannot guarantee that your device’s display of colors or details will be completely accurate.

Pricing

All prices are listed in USD (United States Dollars) unless otherwise stated.

Prices displayed on our website:

Are the product price only
Do NOT include customs duties, import taxes, or fees that may be imposed by your country
May change at any time without notice
Are subject to correction in case of obvious errors

You are responsible for:

Any customs duties, import taxes, VAT, or fees charged by your country
Checking your country’s import regulations and duty thresholds before ordering

If we discover a pricing error on an order you’ve placed:

We’ll notify you as soon as possible
Give you the option to proceed at the correct price or cancel for a full refund
We’re not obligated to fulfill orders at incorrect prices

Product Availability

All products are subject to availability. While we strive to keep our inventory updated:

Items may sell out between the time you add them to your cart and complete checkout
If an item becomes unavailable after you’ve placed an order, we’ll notify you promptly
You’ll receive a full refund for any unavailable items
We’re not obligated to supply products that are out of stock

Orders & Payment

Placing an Order

When you place an order through our website:

You’re making an offer to purchase the products in your cart
You’ll receive an order confirmation email acknowledging receipt of your order
We reserve the right to accept or reject your order for any reason
A contract is formed when we ship your order and send you a shipping confirmation

We may reject orders if:

Products are unavailable
Pricing or product information is incorrect
We suspect fraudulent activity
We cannot process your payment
You’ve violated these Terms previously

Payment

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Google Pay

Payment Terms:

Payment is due in full at the time of purchase
All payments are processed securely through our payment processors (Mollie and PayPal)
We don’t store your complete credit card information
You authorize us to charge the payment method provided for the total order amount

Failed or Declined Payments:

If your payment is declined or fails, your order will not be processed
We may attempt to contact you to resolve payment issues
We’re not responsible for orders that cannot be fulfilled due to payment problems

Order Cancellations

Customer-Initiated Cancellations:

You may cancel your order if it hasn’t shipped yet
Contact us immediately at support@thaitraditionalwear.com with your order number
Since we typically ship within 1-2 business days, time is critical
If your order has already shipped, you must follow our return process upon delivery

Our Right to Cancel: We reserve the right to cancel any order at any time for reasons including:

Product unavailability
Pricing errors
Suspected fraud or unauthorized transactions
Violation of these Terms
Any other reason at our discretion

If we cancel your order, we’ll refund any payment received within 5-7 business days.

Promotional Codes & Discounts

From time to time, we may offer promotional codes, discount codes, or special offers.

Promotional Code Terms:

Only one promotional or discount code may be used per order
Codes cannot be combined with other promotions or discounts
Codes may have expiration dates or usage limits
Codes are non-transferable and have no cash value
We reserve the right to refuse or cancel orders that misuse promotional codes
Promotional codes cannot be applied retroactively to completed orders

Shipping & Delivery

Shipping Policy

We ship worldwide from our warehouse in Northern Thailand via Thailand Post International Service. For complete details about shipping times, tracking, and procedures, please see our Shipping Policy.

Key Points:

Free worldwide shipping on all orders
Typical delivery time: 10-14 days
All orders are fully trackable
We’re not responsible for delays caused by customs, postal services, or other factors beyond our control

Delivery

Your Responsibilities:

Provide an accurate and complete shipping address
Be available to receive your package or arrange for someone to receive it
Pay any customs duties, taxes, or fees required by your country

Our Responsibilities:

Ship orders promptly (typically within 1-2 business days)
Provide tracking information
Package items securely to prevent damage

Delivery Issues:

If your package is lost, stolen, or damaged in transit, contact us at support@thaitraditionalwear.com
We’ll work with you and the shipping carrier to resolve the issue
We’re not liable for packages marked as “delivered” by the carrier that you claim not to have received

Undeliverable Packages: If your package is returned to us as undeliverable due to:

Incorrect or incomplete address you provided
Refused delivery
Failure to collect from local post office
Unpaid customs duties

You may be responsible for return shipping costs and/or a restocking fee if you want the order reshipped.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

Returns, Exchanges & Refunds

For complete details about our return and exchange policy, please see our Returns & Exchange Policy.

Summary:

You have 7 days from delivery to initiate a return or exchange
Items must be unworn, unwashed, and in new condition
Customer pays return shipping for standard returns
We cover return shipping for damaged or incorrect items
Refunds processed within 5-7 business days after receiving returned items
Refunds issued to original payment method

Our Right to Refuse Returns: We may refuse returns or exchanges if:

Items are not in new, unused condition
Return request is made outside the 7-day window
Items are Final Sale or Clearance (when specified)
We suspect return fraud or abuse

Intellectual Property

Ownership

All content on our website is owned by Thai Traditional Wear or our licensors, including:

Website design, layout, and functionality
Text, images, graphics, logos, and photographs
Product descriptions and information
Blog articles and guides
The “Thai Traditional Wear” name and branding

This content is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and use our website for personal, non-commercial purposes
View and download content for personal reference related to shopping

You may NOT:

Copy, reproduce, or republish our website content
Use our images, text, or other content for commercial purposes
Modify, distribute, or create derivative works from our content
Use automated tools (bots, scrapers) to access or collect data from our website
Frame or embed our website on another site without permission
Remove copyright notices or trademarks from any content

User-Generated Content

If you submit reviews, comments, photos, or other content to our website:

You grant us a worldwide, royalty-free, perpetual license to use, display, and distribute your content
You represent that you own the content or have permission to submit it
You agree not to submit content that is offensive, illegal, or infringes on others’ rights
We reserve the right to remove any user-generated content at our discretion

Prohibited Uses

You agree NOT to use our website or services to:

Violate any laws or regulations
Infringe on anyone’s intellectual property rights
Transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our website
Collect or harvest information about other users
Impersonate any person or entity
Make fraudulent purchases or use stolen payment information
Engage in any activity that could harm our business or reputation
Resell our products commercially without authorization

Violation of these prohibitions may result in account termination and legal action.

Disclaimers & Limitations of Liability

Website “As Is”

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Warranties that the website will be uninterrupted, secure, or error-free
Warranties that information on the website is accurate, complete, or current

Product Disclaimers

While we strive for quality:

We don’t guarantee that products will meet your specific expectations
Traditional garments may have natural variations in handcrafted fabrics
Colors and sizing may vary slightly from images and descriptions
We’re not responsible for how products fit individual body types beyond our published sizing guides

Limitation of Liability

To the fullest extent permitted by law:

We are NOT liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Personal injury or property damage (except where caused by our negligence)
Damages arising from your use or inability to use our website or products
Damages caused by third parties (shipping carriers, payment processors, etc.)
Delays in shipping or delivery beyond our control
Customs seizures, duties, or import restrictions
Events beyond our reasonable control (force majeure)

Examples of what we’re not liable for:

You ordered a dress for a wedding and it arrived late, causing you to miss the event
The garment didn’t fit the way you expected despite following our size chart
Your country’s customs held your package for extended inspection
You incurred additional costs due to shipping delays

Maximum Liability: In any event, our total liability to you for all claims arising from your use of our website or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Thai Traditional Wear, our officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any laws or third-party rights
Your use of our website or products
Any content you submit to our website

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Thailand.

By using our website, you consent to the jurisdiction and venue of courts in Thailand for any legal proceedings.

Informal Resolution

Before filing any legal claim, we encourage you to contact us at support@thaitraditionalwear.com to try to resolve the issue informally. Many disputes can be resolved quickly and amicably through direct communication.

Privacy

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website, you consent to our privacy practices as described in our Privacy Policy.

Third-Party Links & Services

Our website may contain links to third-party websites, services, or resources (such as external articles, payment processors, or social media platforms).

We are NOT responsible for:

The content, accuracy, or practices of third-party websites
Your interactions with third parties
Any damages resulting from your use of third-party services

Third-party links are provided for convenience only and don’t imply our endorsement.

Force Majeure

We’re not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

Natural disasters (floods, earthquakes, storms)
War, terrorism, civil unrest
Government actions or restrictions
Pandemics or public health emergencies
Labor disputes or strikes
Failures of telecommunications or internet services
Supplier failures or shortages

During force majeure events, our obligations under these Terms will be suspended for the duration of the event.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any provision of these Terms doesn’t constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by us to be effective.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy, constitute the entire agreement between you and Thai Traditional Wear regarding your use of our website and purchase of products.

These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

Contact Information

If you have any questions, concerns, or disputes regarding these Terms, please contact us:

Email: support@thaitraditionalwear.com
Subject Line: Terms and Conditions Inquiry

We typically respond within 24 hours.

Acknowledgment

By using our website, creating an account, or placing an order, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be bound by these Terms
You’re at least 18 years old
You have the legal capacity to enter into this agreement
The information you provide is accurate and complete

Thank you for shopping at Thai Traditional Wear. We’re committed to providing you with authentic Thai traditional clothing and excellent customer service while maintaining fair and transparent business practices.