Effective date: 11 August 2026
Last updated: 11 August 2026
1. About These Terms
These Terms and Conditions (“Terms”) apply when you visit thaitraditionalwear.com (the “Website”), create an account, or purchase products from Thai Traditional Wear.
Thai Traditional Wear is a trading name of Rubyjar Ltd. (“Rubyjar,” “we,” “us,” or “our”), a private limited company registered in the United Kingdom under company number 15690048. Our registered office is 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Thai Traditional Wear’s operating and fulfilment activities are based in Khon Kaen, Thailand, and we sell Thai clothing to customers worldwide.
By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website or place an order.
These Terms do not limit any consumer rights that cannot legally be excluded or restricted in your country.
2. Eligibility and Accounts
You must be at least 18 years old, or the age of legal majority where you live, to place an order.
If you create an account, you agree to provide accurate and current information and to keep your login details confidential. You are responsible for activity carried out through your account unless it results from a security failure on our part.
Please contact us promptly if you believe your account has been used without permission.
We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully, or in serious violation of these Terms.
3. Products
We aim to describe and display every product accurately, including its design, fabric, colour, measurements, included pieces, and care instructions.
Please note:
- Colours may look slightly different depending on lighting, photography, and your screen.
- Pattern placement and small details may vary between pieces.
- Hand-finished or traditionally styled garments may have minor variations.
- Measurements are approximate and may vary slightly between styles.
- The fabric composition and included pieces shown on the individual product page apply to that product.
Please read the full product description and size information before ordering. If you are unsure about size, fabric, included pieces, or suitability for an occasion, email hello@thaitraditionalwear.com before purchasing.
4. Prices, Currency, and Taxes
Product prices are shown in US dollars or in the local currency selected or displayed on the Website.
The price and shipping charge shown at checkout are the amounts you will be asked to pay to us. Currency conversions may vary, and your bank or payment provider may charge its own conversion or international transaction fees.
For orders shipped to the United States, import duties are included where stated at checkout and in our Shipping Policy.
For orders shipped to other countries, customs duties, import taxes, VAT, handling charges, or similar fees may be charged by local authorities or carriers. Unless checkout expressly says that these charges are included, they are the customer’s responsibility.
Prices and promotions may change at any time, but a later price change will not affect an order we have already accepted.
If a product or checkout price contains an obvious error, we may cancel the affected order before dispatch. If this happens, we will contact you and refund the amount paid.
5. Orders and Order Acceptance
When you place an order, you are offering to buy the products in your cart under these Terms.
An automatic order email confirms that we received your order. It does not necessarily mean that the order has been accepted. We accept the order when we dispatch it and send shipping confirmation.
We may decline or cancel an order before dispatch if:
- a product is unavailable;
- product or pricing information contains a material error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity;
- the shipping address is incomplete or outside an available service area; or
- fulfilling the order would violate applicable law.
If we cancel an order after taking payment, we will refund the amount paid to the original payment method, normally within 5–7 business days. Your bank or payment provider may take additional time to display the refund.
6. Payment
The payment methods currently available to you are displayed at checkout. Availability may depend on your country, device, currency, and payment provider.
Payment is due when the order is placed. Payments are handled through secure third-party payment providers. We do not store your complete payment-card details.
You confirm that you are authorised to use the payment method provided and that the billing information is accurate.
7. Cancellations and Order Changes
You may request a cancellation or change before your order has been dispatched. Email care@thaitraditionalwear.com immediately with your order number and the email address used for the order.
We usually dispatch orders within 1–2 business days, so we cannot guarantee that a cancellation, size change, item change, or address correction will be possible.
Once an order has been dispatched, it cannot be cancelled or changed. After delivery, the Returns and Exchanges section below will apply.
8. Shipping Charges
We ship internationally from Thailand.
Standard worldwide shipping is free on orders of US$150 or more. For orders below US$150, the standard flat shipping charge is US$18.95 or the amount shown in your local currency at checkout.
The shipping charge shown at checkout before payment is the charge that applies to your order. We may change shipping rates or promotional thresholds for future orders.
For full details, please read our Shipping Policy.
9. Dispatch, Delivery, and Tracking
Most orders are dispatched within 1–2 business days. International delivery typically takes 10–14 days after dispatch.
Dispatch and delivery times are estimates, not guaranteed dates. Customs processing, postal disruptions, severe weather, local delivery conditions, incorrect addresses, and other events outside our reasonable control may cause delays.
Tracking information will be sent after dispatch. Customers are responsible for:
- providing a complete and accurate delivery address;
- monitoring tracking and delivery notices;
- arranging receipt or collection of the parcel; and
- paying any customs charges that are not expressly included at checkout.
If you need an order for a wedding, ceremony, festival, or other fixed date, please order early. You may email care@thaitraditionalwear.com before ordering for guidance, but we cannot guarantee delivery by a particular event date.
10. Delivery Problems
If tracking shows a delay, failed delivery, loss, or damage, email care@thaitraditionalwear.com with your order number.
If a parcel is returned because the customer supplied an incorrect or incomplete address, refused delivery, did not collect it, or did not pay applicable import charges, the customer may have to pay the actual cost of return and reshipment. We will explain any charge before reshipping.
If tracking says “delivered” but you cannot find the parcel, contact us promptly. We will help you investigate with the carrier, but we may require confirmation from the carrier before providing a replacement or refund.
Responsibility for the products passes to you when they are delivered to the address supplied with the order, subject to any mandatory consumer rights that apply.
11. Returns and Exchanges
You must email care@thaitraditionalwear.com within 14 days after delivery to request a return or exchange.
After we approve the request and provide return instructions, the item must be postmarked back to us within 14 days. Do not send an item back without return authorisation.
To qualify, the item must be:
- unworn except for a reasonable fitting;
- unwashed and unaltered;
- free from marks, damage, makeup, deodorant, perfume, smoke, and other scents;
- returned with its original tags attached; and
- otherwise in the same new condition in which it was delivered.
The customer pays return postage for a standard return or size exchange. We strongly recommend using a tracked service. We are not responsible for a return parcel until it reaches us.
For an approved size exchange, the customer pays to send the original item back to Thailand. After it arrives and passes inspection, we will send the replacement size without an additional outbound shipping charge. Exchanges depend on stock availability.
For full details, please read our Returns and Exchanges Policy.
12. Store Credit and Refunds
Approved standard returns are normally issued as store credit within 5–7 business days after the returned item arrives and passes inspection. Store credit does not expire.
If you want a refund to your original payment method instead of store credit, you must request it when first contacting us. We will tell you in writing, before you send the item back, whether an original-payment refund is approved. Any mandatory refund rights under applicable consumer law remain unaffected.
Where we approve a refund to the original payment method, we normally process it within 5–7 business days after inspection. Your bank or payment provider may take additional time to display it.
Original shipping charges, customs charges, currency-conversion charges, payment-provider fees, and return postage are not refundable unless the item was faulty, damaged, incorrect, or applicable law requires otherwise.
13. Faulty, Damaged, or Incorrect Items
If an item arrives faulty, damaged, or different from what you ordered, email care@thaitraditionalwear.com promptly with:
- your order number;
- a description of the problem;
- clear photographs of the item; and
- photographs of the packaging where transit damage is visible.
Once the issue is confirmed, we will cover reasonable return costs where a return is required and offer an appropriate replacement or a refund to the original payment method.
Nothing in these Terms limits rights you may have for faulty, misdescribed, or non-conforming goods.
14. Items That Cannot Be Returned
Unless applicable law requires otherwise, we cannot accept:
- items marked Final Sale or Clearance before purchase;
- custom-made, personalised, or altered items;
- items returned outside the stated time limits;
- items with removed tags;
- worn, washed, altered, marked, damaged, or scented items; or
- items returned without authorisation.
If a non-qualifying item is sent to us, we may refuse the return and may require payment of shipping costs before sending it back.
15. Promotions and Discount Codes
Promotional and discount codes may be subject to their own stated dates, minimum spend, product restrictions, or usage limits.
Unless a promotion says otherwise:
- only one code may be used per order;
- codes cannot be exchanged for cash;
- codes cannot be applied after an order is placed; and
- misuse may result in the discount or affected order being cancelled.
16. Website Use and Intellectual Property
The Website and its original content—including text, branding, layout, photographs, graphics, and product information—are owned by or licensed to Thai Traditional Wear and are protected by applicable intellectual-property laws.
You may use the Website for personal, non-commercial shopping and reference. You may not copy, republish, sell, scrape, interfere with, or commercially exploit Website content without permission, except where the law allows it.
You must not use the Website to commit fraud, transmit malicious code, attempt unauthorised access, disrupt the service, impersonate another person, or violate applicable law.
17. Reviews and Customer Content
If you voluntarily submit a review, photograph, comment, or other content, you confirm that you have the right to submit it and that it is accurate and lawful.
You give us permission to display, reproduce, and adapt that content for operating and promoting Thai Traditional Wear. We will not identify you beyond the information you agreed to publish. You may contact us to request that customer content be removed from future use, although removal may not be possible from materials already printed or lawfully distributed.
We may decline or remove content that is unlawful, abusive, misleading, unrelated, infringes another person’s rights, or contains personal information that should not be public. We will not reject a genuine review merely because it is critical.
18. Website Availability and Third-Party Services
We try to keep the Website accurate, secure, and available, but temporary errors, maintenance, or interruptions may occur.
The Website may use or link to third-party services, including payment providers, shipping carriers, analytics services, and social platforms. Those services may have their own terms and privacy practices. We are not responsible for third-party websites that we do not control.
19. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, deliberate misconduct, or any mandatory consumer remedy.
To the extent permitted by law, we are not responsible for indirect or unforeseeable losses, business losses arising from a personal consumer purchase, or delays caused by events outside our reasonable control.
Our responsibility for a valid claim relating to a product will not exceed the amount paid for that product, except where applicable law requires a different remedy or limit.
20. Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, war, civil unrest, government restrictions, customs actions, strikes, transport disruption, epidemics, telecommunications failures, or supplier interruption.
We will take reasonable steps to reduce the effect of such an event and will contact affected customers where practical.
21. Privacy
Our collection and use of personal information are explained in our Privacy Policy.
22. Changes to These Terms
We may update these Terms when our products, prices, policies, technology, or legal obligations change.
The “Last updated” date at the top shows when the latest version was published. Changes apply to Website use and orders placed after publication. The terms in effect when an order was placed will continue to govern that order unless a later change benefits the customer or is required by law.
23. Governing Law and Disputes
These Terms are governed by the laws of England and Wales.
Before starting formal proceedings, please email us so we can try to resolve the issue promptly. Nothing in this section prevents a customer from using any court, complaint process, or consumer-protection remedy that is available under mandatory law in the customer’s country.
24. General Provisions
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
If we do not enforce a provision immediately, that does not waive our right to enforce it later.
These Terms, together with the policies linked in them and any order-specific information shown at checkout, form the agreement between you and Thai Traditional Wear for your use of the Website and purchase.
25. Contact Us
For sizing, product, cultural, or pre-purchase questions:
hello@thaitraditionalwear.com
For orders, delivery, returns, exchanges, or payment questions:
care@thaitraditionalwear.com
Thai Traditional Wear
Operated by Rubyjar Ltd.
Company number: 15690048
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Operations and fulfilment: Khon Kaen, Thailand
We normally reply within 24 hours, although weekends, public holidays, and complex delivery investigations may take longer.